Operational Excellence, Customer Experience, People & Culture.
Building business success.
Building business success.
We work with you, ON your business. It works for you, not the other way around.
With our extensive experience we create practical, cost-effective solutions tailored to your needs, that will deliver measurable ROI.
We are skilled in identifying and navigating the risks of rapid expansion, major system changes, and creating scalability - we will help prepare your business and your team.
Talent is hard to find... great people are choosy - we can help you be an employer of choice.
We offer you our experience as a Customer Experience leader in developing seamless and exceptional customer journeys and experiences that will set your business apart.
We believe that culture is the strategy*.
The best solutions are simple, the people who do the work know the issues best, and that taking your team on the journey is the key to success and sustainability.
Our leadership experience, wholistic approach to culture and tool kit for business are broad, deep and practical.
Our systems are yours... we educate as we work, coach your leaders, and leave you with the means to measure success, gauge the value we generate together, and take the next steps independently.
*Peter Drucker et al.
Lean Six Sigma Black Belt*
IT Systems Integration
Operations & General Management
Business Analyst / BI Tools**
People and Culture
Lean Management Systems
Quality Systems - ISO9001
Risk Management***
ICAM Investigator
*Certified - Advanced Diploma of Business Improvement
**Advanced Tableau, Excel, & Access skills
***Cert IV in Risk Management Systems
Over 40 years in small and large business, from hands-on tradie, APac operations leadership, customer experience, process excellence, business transformation, reengineering and general management roles.
SME to multinational, transport, financial and resources sectors we have the relevant experience that you need.
We build self sufficiency, educating as we go, and leaving you with the leadership, cultural, and decision making tools that you need.
People are the key.
Occam was a genius.
We like Lean...
You can believe what you want... we will want to collect the data.
We are authentic and principle driven,
taking clients who want the right result
the right way.
We build relationships and want to play the long game with you.
We value your people
Copyright © 2025 Matt Charles Consulting - All Rights Reserved.
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